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Hotels and Rooms

Common Questions Travellers Frequently ask about rooms

How do I find out if a hotel has a certain facility, e.g. a lift ?

You can check the “Hotel Facilities” on the overview page of the hotel.

What do I do when I have a question about the room or hotel I intend to book?

We advise you to contact the hotel via the Remarks field on the reservation form (in English or the language of the hotel if possible) or send a message to: customerservice@bookings.net.

How can I know that the hotel I want to book offers a shuttle service and how can I book it?

Please check in the section “Hotel Facilities – Services” whether the hotel offers shuttle service. If so, please contact the hotel directly in order to arrange it, once your reservation has been confirmed. You will find the hotel’s contact details in the confirmation email.

How do I get the check-in and check-out times of a hotel?

The check-in and check-out times differ. You will find them on the “Hotel Policies” section at the bottom of the overview page of the hotel.

Is there an age limit to be able to book hotels?

Yes, anyone from age 18 is suitable to book a room at any of the hotels.

Can I book a hotel room by telephone or email?

Unfortunately, we do not take bookings by telephone or email. But if you need assistance of any sort you can always call us during office hours or send an email to customerservice@bookings.net.

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